Receptionist FAM MED


The Receptionist is
responsible for providing general office support with a variety of clerical
activities and related tasks. The Receptionist will be responsible for
answering incoming calls, directing calls appropriately, registering patients,
collecting co-pays, directing and scheduling patients and visitors, acting as a
liaison between patients and medical support staff, as well as assisting
patients with check out. The Receptionist is also responsible for the
management of medical records and coordination with others both within and
outside the organization and to assure that records are complete and accurate.
These duties facilitate the sharing of medical records with other HIPAA
compliant providers and organizations.

Follow established
policies and procedures, objectives, safety standards, and sensitivity to
confidential information.

Greets patients
and visitors in a prompt, courteous, and helpful manner.

patients, verifies and updates necessary information in medical record, as
needed and collects co-pays as appropriate.

appointment schedule and follows office scheduling policies.

Answers telephone,
directs calls and messages as appropriate, and provides information/routine
information in accordance with established procedures, as needed.

Processes incoming
and outgoing mail and correspondence.

Receives lab
reports, dictations, x-rays, and other reports both electronically and on paper
and distributes appropriately.

Scans required
documents into the Electronic Medical Record (EMR) and indexes such documents
to the appropriate part of the EMR.

Purges obsolete
records and records that have been scanned into the EMR and files them

Retrieves records
that have been sent to storage as requested by the provider.

Sends requested
records, either through copying or electronically as appropriate, to other
providers and other HIPAA-compliant agencies as requested.

Destroys outdated
records following established procedures for retention and destruction.

Maintains work
area in a neat and orderly manner.

Attends meetings
as required.

confidentiality in accordance with HIPAA regulations.

Support the
culture of service excellence throughout the organization.

Actively seek ways
to demonstrate a commitment to continuous improvement and participate in
professional development opportunities.

Performs other
related duties as assigned or requested.

Completes annual
educational requirements.


Computer and/or
keyboarding skills required.

Exceptional human
relations skills, effective oral, listening, and written communication skills,
excellent interpersonal skills with customers of various backgrounds.

organizational abilities.

teamwork skills.

Ability to deal
with change.

Demonstrates a
positive attitude towards initiating continuous improvement.

Ability to respond
appropriately even in challenging situations.

Ability to work
without direct supervision.

Ability to examine
documents for accuracy and completeness.

Knowledge of
medical records filing systems and billing procedures.

Ability to file
and maintain patient records, files, reports, and other correspondences.


Minimum Education High School Diploma or GED

Minimum Work
One year experience working in customer service. Preferred: One
year experience in medical office setting Prior knowledge of medical
terminology Knowledge of Allscripts or similar EHR preferred

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